How can I exchange or return/refund my order?

Updated 4 months ago by Flora

You can request a return right here - you can change the language in the top right corner.

Returns are free for the following countries: France, Switzerland, Belgium, Luxembourg, the United Kingdom, Germany, Ireland, Finland, Denmark, Sweden, Austria, the Netherlands, Spain, and Italy.

If you are in other countries the return costs are not covered by Asphalte, so you can choose the carrier you want.

Once the return request has been made, you will receive a QR code by email. Simply slip it into your parcel! This system will allow Sympl, our logistics company, to process the return faster for you.

Your order will be refunded or exchanged within 14 days.

Please send your return to this address:


Zone industrielle de Moimont

Batiment B1

1 rue Jean Jaurès

95670 Marly-la-ville

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