I’m pretty sure that I placed an order but I haven’t heard anything

Updated 1 month ago by Flora

There are 2 likely reasons for this:

  • You went on “Coming Soon” and signed up to “Notify Me” without ever actually placing a preorder. “Notify Me” lets you know when the preorder is live so you can, well - preorder. To place an order you need to head to the E-Shop once the preorder is live and checkout. We know the way we work is unusual, sorry that you were confused by this and missed out. If you keep an eye on “Coming Soon” that item will probably come back round if it was popular.
  • A typo crept into your email address so you haven’t received a confirmation email and your order doesn’t appear in your customer account on our site. Send us a message here and we’ll sort it out.

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