Delivery

I preordered a product and I don't remember when it should arrive

I would like to receive my order at a later date

My order is late

My order is taking its sweet little time about it

My order says delivered but I have not received it

You sent the wrong item

My order is stuck in customs

Delivery to Europe

Delivery outside Europe

Delivery to the UK after Brexit

Ordering from Switzerland - Customs

Returning my order from the UK

Returning my order from Switzerland

I’d like to change an order

I’d like to cancel my order

I’m pretty sure that I placed an order but I haven’t heard anything

I’d like to group my orders

I want to order 2 products at once

Where can I find my order number?

I need an invoice

What payment methods do you accept?

Is payment secure?

When is payment taken?

Does Asphalte store my credit card details?

Can you hide the price?

I would like to buy a gift card as a present

My email address is not recognised

I can't log into my account

I want to find my previous orders

I want to merge two accounts

I would like to change my delivery address

I would like to change my billing address

Free delivery for your friends & family, how does it work?

How do I use my referral balance?

When can I spend my balance?

What if my referral balance is more than the price of my order?

Can I use my referral balance and gift card together?

I returned an item for a refund, will this be credited against my referral balance?

How do I get referred?

How do I use a referral code shared with me?

I forgot to enter the unique referral code shared with me

The referral code received doesn’t work, what shall I do?